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After viewing any content in the app, it will sign you out. App loops over to sign in screen repeatedly. As of March 17, 2022, it was still inoperable. This service is not for you if it's your first purchase.
The app always wipes out my log information, closes randomly, and takes quite a while to load. It keeps logging me out, even though it knows I have an active internet connection. I'm interested to know if Telus works better. I'm on the same boat, my cameras work in and out and I've been having non stop problems with their hardware since I engaged with Rogers.
App works great!
I understand your concern with the connectivity issues you're experiencing with your Smart Home Monitoring system. I have had problems with the app's login. Tech support couldn't resolve the issue.
Imho, Rogers should've been the ones who ran initial testing on this hardware to determine if customers will complain or not. Bad quality assurance for the customer is the problem here. This is an extremely frustrating issue and when I really needed the system to work, it didn't, except for the raccoon it captured. I am currently reviewing my options but will probably put in my own camera system and may move to another security company. If you are finding the camera is not detecting motion properly, we may need to adjust the mounting of the camera to get a better angle. From cameras to door locks to sensors and more, find user guides for all your Smart Home Monitoring devices.
Rogers Smart Home Monitoring
Reinstalled the program and reset my password. Although this service was fantastic when it first appeared, the quality of its services over time has not been satisfactory. It has been more frequent than usual lately that I have had to log in to my account and make sure the safety of my family members while away from home. On the other hand I have a nest doorbell which senses motion and notifies instantly. I get more activity and alerts from the doorbell than the 3 cameras I installed through Rogers. It's like the cameras just decide to work randomly rather than when you need them to work.
We definitely want to take a closer look at this and see what is causing the delay in resolution. Please send us a private message @CommunityHelps so we can gather your info and get started. It's disappointing to hear that your experience with the smart home monitoring cameras has not been great thus far. We really appreciate all of the feedback you've provided and I will be happy to address your concerns. Here’s how to resolve sensitivity issues for motion sensors.
Light Bulb
There is only 100 clips per day upload limit. One of my cameras was set to medium sensitivity and within a matter of 2-3 hours it recorded 100 clips and filled the quota. I was suggested by the technician to keep the sensitivity low.
I need to log in every day, but I'm not sure how many times. Logging in after logging out, the app will prompt you to try again. It has been doing this for some time. The app is having trouble connecting to Google Home. Rogers server problems can sometimes occur, so I must log in each time I use the app. It takes me continuously to the page where I can log in, rather than the remember feature.
Rogers Communications Inc.
If this system is not any better than this, I think I will have it removed and get something better. If it does not do what we bought it for what is the use of having it. Enjoy peace of thoughts knowing that you’re all the time linked to your house and your family.
Please ensure to format the card before inserting it into touchscreen. Learn more about battery related issues on a Home Monitoring device. The developer does not collect any data from this app. Please reach out to our Smart Home Monitoring technical support team via Phone or Live chat by visiting Rogers.com/Contactus. I can only imagine how frustrating it is to have any sort of break-in at your home or involving your vehicle. We definitely want to look into this to see why the camera didn't work as intended.
I am still within the cancellation period of my contract and planning of returning these cameras but still keep the indoor sensors. I rather get my own cameras because anyway the camera monitoring from Rogers is not tied to emergency services. If it is not working even with another SD card there could be an issue with the touchscreen. We would need to have a technician out to look into that for you. If you do not have another SD card to test we can still have a technician out. Feel free to send us a private message or reach out to our Smart Home Monitoring technical support teams to have a service call booked.
This error has been going on since months. A feature I don't use is charged to my credit card. I have tried to uninstall and reinstall the feature with no success. Login issues are a constant problem. The app is still a pain with inconsistant access, and the need to constantly delete and reinstall it.
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